Harbour Plaza 8 Degrees

Front desk staff are very helpful . In particular Mr Desmond and Thomas help me to clarify and claim the tax payment refund from Agoda. In my memory, One of the concierge staff, despite of his disability, he is very enthusiatic to help me to carry my luggage into the taxi! I am so impressed with your helpful staff! Thank you so much for your assistance! Ada Ng

Desmond was exceptionally kind, professional, and efficient during my check-in. He made the process smooth and welcoming. The hotel itself is clean and offers great value for the quality. Highly recommend and thank you, Desmond, for your excellent service!

We were on a family vacation and had booked 2 adjacent rooms for a week . Our international flight would arrive quite early and therefore we requested for an early check in if possible, a week before we arrived.They could not accommodate us but promised a check in time of 2 pm . They have no place to sit near the reception either , that was simply nonsensical ! We left the luggage with the concierge and went to a friend's place . When we returned back at 2:30 pm , they gave us one room and Desmond at the front desk promised to send the room keys of the 2nd room to our room. They couldn't give us adjacent rooms although we had booked the rooms and requested adjacent rooms for the children. We had to make 2 phone calls to the front desk to send the keys and explain to them that we were waiting for the keys. They had forgotten about the keys. The room had a dehumidifier that had a small capacity and therefore needed to be emptied more than once in 24 hours. Housekeeping sometimes forgot to do that and we had to wake up in the middle of the night to empty the water tank(on 5 occasions)as the machine would beep and the room would start getting humid if we didn't empty the water tank of the dehumidifier ! Reception didn't even have adapters for the plug points for us to use our chargers. They don't give any toiletries or even water anymore !! When you ask for water , they have small bottles only , which they sell. Water should be given in glass bottles if they don't want to use plastic. For a week we had to get water from the 7/11 . This was ridiculous and very inconvenient ! Pillows were horrible , reading lamp was not working and one -half of the blackout curtains was stuck. Instead of replacing the in-room slippers daily irrespective of the need , they should work on providing glass water bottles , which will be the least they could do , especially when it is so hot outside . To their credit , the concierge was helpful and the bell boys helped with getting taxis and communicating with them when required. The hotel was kept clean in the common areas. If they work to improve these , they will add value to their hotel as a whole. We had booked this branch of theirs as the previous time we had stayed in Harbour plaza in the Hong Kong area , which was a much better experience.

Most of the staff here are friendly. Congrats to Mr. So, for having a great team! Thanks to Ms.Cheng, the Duty Manager, for helping to sort out a minor problem of MoneyBack points. The telephone operators always answer the calls pleasantly and professionally. I stayed here for a month, and I felt very comfortable and safe here. The hotel has a very convenient location in a local residential area. You can get anything you need for daily living and there are a lot of restaurants to choose from in this neighbourhood. Just some minor points for improvement: 1. The waiter at swimming pool cafe is not friendly at all. The marble bench overlooking the pool is super dirty. I had to use quite a few wet tissues to clean it up. 2. Over two occasions, I found eyelashes and grass stuck on the bath towels, a bit disgusting! 3. Other than these, the Front Desk seemed to be busy at night - they didn’t answer my phone calls at times. Also, there was no receptionist at the Front Desk at around 6:50am at times, and the Concierge didn’t bother to help snd referred me to the empty front desk! ! (I just wanted to pass a message that the HKSP can make up my room.)