Open room with my married SP tonight. Firm bed, clean towels, spacious room, large window with amazing view. Perfect place to meet up with your special someone and have some fun after a long day of work. Will definitely come back! *Thank you to the front desk for upgrading our room
Really had a fantastic experience from reservation through arrival. I opted to add on the Regency Club and upgrade my room category as there is a promotion for 30% off for members and I would be staying for 5 nights. The promotion includes some discounts for in hotel dining as well. I found the value to be incredible. Bathroom was spectacular and features a double sided closet entrance which made getting ready very easy. The room has plenty of outlets and had an outlet adapter in the work area, a thoughtful touch as I forgot to bring an adapter and needed it for my hair tools. Ben was a dream helping me set up my airport transportation to the hotel and welcomed me upon arrival, even assisting me with my luggage. I was not expecting such service. The hotel is quite large with multiple levels, it was nice to have a friendly face welcome me upon arrival to ensure I got to the right place. He’s truly an asset to the concierge team. The harbor view room was worth the upgrade, and offered a bit more space for me to stretch out. The view is lovely and the sitting area features a nice bench. The Regency Club is surely one of the best I have been in during my stays with Hyatt from a food quality and service standpoint. They modestly describe the breakfast as continental, but far exceeds this description. Eggs to order, mimosas, tea bar, and large variety of hot and cold offerings. I did also dine in the cafe for breakfast, and was impressed at the selection there as well. You cant go wrong either way but I think that the club upgrade offers a sufficient breakfast if you are on the fence. Location is also impressive, as a first time visitor in Hong Kong the hotels proximity to shopping and transportation will allow me to check all my tourist boxes in between business.
Booked a club regency suite and twin room, and the fantastic experience began even before our arrival. This was one of the few times a hotel confirmed our request for connecting rooms had been secured and arranged an additional rollaway bed in advance, which was greatly appreciated as we were travelling with 3 adults and 2 young children. Do note the drop-off experience was slightly unusual, as we had to access the hotel via B3 due to its connection with the K11 shopping mall (not K11 Musea) not having a lobby drop off area at road level. As Club room guests, we were escorted directly to the 23rd floor regency club for check-in, where we were greeted by some of the friendliest and most cheerful front desk associates. Special thanks to Zoey, Sofie, and the rest of the team for making the check-in process with 2 young children and a senior family member seamless. They also snagged us a room upgrade, were consistently attentive throughout our stay and helped arrange our taxi to the airport at check-out The highlights of the hotel were the scenic harbour views, the convenient direct access to the adjoining mall (which has a lot of eateries, a grocer and some retail shops) and the daily 5.30pm prosecco and canapés at the club floor, offering a generous selection that was sometimes sufficient to replace dinner. Overall, this was a memorable stay made even better by the outstanding service and genuine hospitality of the hotel team, would highly recommend giving this hotel for a short stay in HK.
Super love this hotel! Amidst being in a super prime and optimal location it is immaculate and rooms are quiet allowing me that peaceful rest I need after a long day. View is awesome , room was very good size and provided everything I wanted including a bath tub to soak. Service was excellent from the concierge to front office to guest service. Only thing was I needed a shower cap and it was chargeable but really a small thing. Hotel breakfast was generally good with options from Chinese to international. I will definitely come again!!
Rooms are outdated. We had the club access twin and king rooms. For a 5 star hotel I think this HR TST HK has fallen behind many in terms of hard products. We are looking for comfort. Lounge food is uninteresting and sad. No change in menu daily nor evening. The servers didnt smile at all both at the lobby and lounge. Club lounge Zoey maintained her positive and calm attitude. She was accommodating and always wear a welcoming smile on the 23rd floor reception. Went the extra mile to ensure my family comfort. Jacky at Lobby check in also had good and helpful attitude. The cleaning ladies are all very good, swift and professional. It’s a rather hard decision but I would hesitate to recommend.
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