Hilton Windhoek

If there was a negative rating, I would honestly give it. I am booked for four nights, and from Day 1, my room was not properly serviced. To put things into context and demonstrate how poorly maintained and unclean this hotel is, on my first day I found the previous guests' socks inside my bed. This clearly suggests that the linen had not been changed and the room had not been properly serviced. The shower had mould and residue from the previous guest’s soap. I am out in meetings for most of the day, yet I returned after 4:00 p.m. to find that my room had still not been serviced. I eventually had to call housekeeping and supervise them while they cleaned the room. I also asked for the carpet to be cleaned because the room was extremely dusty, but my request was simply ignored. Since the first night, I have been struggling with a sore throat and a runny nose, which makes the cleanliness issue even more concerning. On Day 2, I left early and put up the “Please Service Room” sign. I returned briefly at around 12:30 p.m., only to find that my room had still not been serviced. I left again and returned at approximately 4:30 p.m., and once again, my room had not been done. When I contacted housekeeping, they simply said sorry and provided no explanation as to why my room had been repeatedly overlooked. I have continuously raised these issues with the front desk, but the only response I receive is “sorry.” An apology without any action. Eventually my room was serviced after 5pm. I am absolutely disgusted and extremely disappointed with the level of service and cleanliness at this hotel. For the price one pays to stay here, I expected a basic level of cleanliness, hygiene and service. They absolutely tested my patience and had to look like a lunatic to have my room serviced.

The Perfect Business Choice in Windhoek! 🇳🇦✨ Recently enjoyed my first stay at the Hilton Windhoek for two nights while in Namibia on business — and it proved to be an excellent choice in the heart of the capital. Comfortable Executive Rooms, a very useful Executive Lounge, a pretty decent gym and, after a busy day, the option of a relaxing massage! What really stood out, however, was the team — thoroughly charming, welcoming and professional throughout. From check-in and in-room service to the excellent housekeeping team, we were extremely well looked after. And, of course, perfectly fluffy white linen and wonderfully comfortable king-size beds — always important for a great night’s sleep when travelling! Professional, comfortable and effortlessly convenient. A big thank you to the entire Hilton Windhoek team for making my first stay such an enjoyable one.

NOT the Hilton standard we used to. The Hotel is old and the rooms need a makeover. The staff do not pay attention to guests. The breakfast and dinner had a good spread but they are highly overpriced. The water is over $100 am yet a cool restaurant - Berrylicious was $40. It took 4 calls and 4,5 hours to get extra towels - not the 5* Hilton guest experience you looking for. I would NOT recommend staying here!! Perhaps try the Hilton Gardens next door as it looks newer!

The room was very nice and clean. One of the best I've stayed at between the States in the US and the countries in Europe. The service and amenities are phenomenal. The views of the city and the morning sunrise is the very best...EVER... from any hotel thus far. Location is in the city center near everything.